At Vansel, we do not offer exchanges. However, in rare and necessary situations, we may allow a return. To request a return, please reach out to us directly on Instagram @vansel.official. Note: Return requests must be made within 72 hours of delivery. We do not process returns through the website.
Are your products original?
Absolutely, 100% original. Every item listed on Vansel is genuine and authentically sourced. We take pride in offering luxury fashion at affordable prices, without compromising on originality or quality.
When will I get my order?
Our standard delivery window is 4-7 business days. You will receive a tracking number as soon as your order is shipped.
Can I change or cancel my order after placing it?
Orders cannot be modified once confirmed. However, feel free to contact us on Instagram as soon as possible, and we’ll do our best to assist you.
How can I track my order?
Once shipped, you’ll receive an email and/or SMS with your tracking details. You can follow the progress of your shipment from there.
What if I receive a damaged or wrong item?
We sincerely apologize for any inconvenience. Please send us a message on Instagram within 72 hours of delivery with pictures, and we’ll resolve the issue promptly.
